Returns
We understand that sometimes, you may need to return or exchange a baby gift box for various reasons. At Buttons & Bows, we strive to provide the best possible shopping experience for our customers, and that includes a hassle-free return and refund process. Below, we've outlined our returns and refunds policy for baby gift boxes to ensure your satisfaction.​
Return Policy We want you to be completely satisfied with your baby gift box purchase. If you're not, we offer a straightforward return policy: Eligibility: To be eligible for a return, your baby gift box must be in its original condition, unopened, and unused. It should also be in its original packaging.. Timeframe: You have 14 days from the date of purchase to initiate a return. If 14 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange. Return authorisation: Before sending your item back, please contact our customer support team at buttonsandbowsgiftcompany@gmail.com They will provide you with a Return authorisation (RA) number and guide you through the process. Return Shipping: You will be responsible for the return shipping costs, except in cases where the return is due to an error on our part. Refund or Exchange: Once we receive your returned baby gift box, our team will inspect it. If it meets the return criteria, you can choose between a refund to your original payment method or an exchange for a different baby gift box of equal value. Refund Processing: Refunds will be processed within 3-5 business days after receiving your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Damaged or Incorrect Items In the rare event that your baby gift box arrives damaged or you receive an incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs in such cases.
Cancellations If you wish to cancel your baby gift box order, please do so as soon as possible. Contact our customer support team, and if your order has not yet been shipped, we will process your cancellation and issue a full refund. If your order has already been shipped, you may follow the return process outlined above.
Contact Us If you have any questions or need assistance with a return, refund, or exchange, please don't hesitate to reach out to our customer support team at buttonsandbowsgiftcompany@gmail.com We are here to assist you and ensure your satisfaction.. .At Buttons & Bows, we are committed to providing high-quality baby gift boxes and exceptional customer service. Your happiness is our priority, and we aim to make the returns and refunds process as smooth as possible. Thank you for choosing us for your baby gift needs!​